The call center challenge!

One of the issues with working in a call center, any call center, is the less than pleasant calls, generally from angry, or just plain rude customers, or staff. Yes, been there, done that, multiple times, lets just say that Glasgow betting shop staff are probably the rudest I’ve had the ‘delight’ of dealing with, and leave it at that!

Fine, given the nature of my current job, emotions can run high at times. Both because we are dealing with estates of the deceased, and because some people have unrealistic expectations of how quickly bureaucratic checks can be done. Not that I’m saying the situation is currently perfect, but if you believed some people…

Anyway, this week, I get to go on what work describes as a ‘challenging call’ course. All day Tuesday, part of Wednesday, its being held. Yes, some people have been challenging to deal with, but compared to some Glasgow betting shop staff, nothing I couldnt survive.

For me, and my less than stunning technological skills, the fact that I have to learn the new phone call system on Wednesday, after the other course is over, is far more scary! I know, I suspect its quite similar, but something new, just when you’ve got used to the old system, ah well…

Oh, and even more scary, next week I reach 59. Not that many years ago, I’d be 1 year away from retirement. Now, it will be just over 7 years, assuming they dont change the rules again in the interim! Mind, I suppose it means the pension payout will be better, so…?

Right, video time. Something that people ringing a call center are never likely to be doing!

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